RBS Meltdown a Sign of the Times

Headline December 3, 2013:  RBS admits decades of IT neglect after systems crash (http://www.reuters.com/article/2013/12/03/us-rbs-technology-idUSBRE9B20F220131203) Four years ago I returned to Canada after spending a couple of years in the UK working for a leading Global Bank.  After acquiring over a decade of technology debt, this Global Bank had decided it had two choices:  transform itself [...]

Heather Campbell Joins iQ Management as Executive Vice President and Practice Lead Transformation Advisory

Press Release – Calgary, Alberta, SEPTEMBER 16, 2013 iQ Management today announced that Heather Campbell has joined the company as Executive Vice President, leading the development and delivery of a Transformation Leadership Advisory Practice. Ms Campbell joins from Canadian Pacific where she was Vice President & CIO where she led a highly successful three-year transformation [...]

What is Converged Infrastructure?

Converged Infrastructure is the emerging term used to describe the consolidation of layers of IT architecture that have traditionally been managed as separate components. These components include servers, storage, networks and the software required to orchestrate the operation and ongoing management of these new converged appliances. There are massive benefits to migrating your infrastructure to [...]

Risk Appetite or Risk Tolerance?

Risk Tolerance

The IT Personality Model is used to assess an organization’s unique IT context. The Model identifies three characteristics of the IT Personality. Each characteristic provides an understanding of the organization’s business as it relates to its use and acceptance of IT. (You can find a full description in an earlier post Don’t Force Fit Best [...]

Busting the Relationship Myths

Myth4 Communication

The relationship between Business and IT is the topic of many journal articles. What it is, why it’s not working, how to fix it. I was hired to fix the relationship with the business in my last role. That is what’s wrong, and if the relationship improves, all will be well. It wasn’t. There were [...]

Don’t Force Fit Best Practices

IT Personality

The IT profession is replete with methodologies and best practices for all manner of activities. Project Management, Service Management, Solution Development, Business Analysis, IT Governance. The list is seemingly endless. All were developed to ensure repeatable successful practices could be adopted and implemented. But simply understanding the practice or methodology does not ensure success. In [...]

Defining IT in Business Terms

IT is an extension of place and an extension of people. Understanding corporate IT well enough to change how it behaves is as complex and painstaking a piece of work as understanding staff sufficiently to change their behaviour to meet business challenges.